Terms of service

1. Acceptance of Terms

1.1 Agreement to Terms
By accessing or using Manifest (“the Platform”), you agree to these Terms of Service (“Terms”). If you do not agree, you must not use the Platform.

1.2 Eligibility
You must be at least 18 years old or have legal guardian consent to use Manifest. By using the Platform, you confirm that you have the legal capacity to enter into this agreement.

1.3 Beta-Stage Software
Manifest is currently in active development. The Platform is provided on an “as-is” and “as-available” basis. We make no guarantees of uninterrupted service, full accuracy, or feature completeness during this period.

1.4 Acknowledgment of Risks
By using Manifest, you understand and accept that temporary disruptions, feature changes, or data inaccuracies may occur as part of the beta process.

1.5 Feedback Ownership
Any feedback, suggestions, or recommendations you provide become the exclusive property of Shutterspeed Pty Ltd. We may use this feedback to improve our products or services without obligation or compensation.

2. Data Collection and Privacy

2.1 Data Collection
Manifest collects and processes data in accordance with its Privacy Policy, including:

• Work activity metadata (applications, filenames, project context).

• Business and project data (client details, budgets, utilisation rates).

• Tool usage and workflow data.

• Device and technical data.

• Billing and payment data.

• Integration data from connected services.

2.2 Purpose of Data Processing
Collected data is used to:

• Deliver automatic time tracking and workflow analysis.

• Generate cost-to-serve reports and tool adoption insights.

• Support billing, subscription, and technical operations.

• Improve accuracy and reliability of Manifest’s AI models.

2.3 Privacy Compliance
We comply with the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988 (Cth). For full details, refer to our Privacy Policy available at gomanifest.ai/privacy.

2.4 Data Retention and Deletion
Data is retained while your account remains active. Upon deletion, you may choose immediate removal or retention for up to one year.

2.5 Third-Party Services
We use trusted third parties such as cloud hosting, payment processors, and integration partners. All third parties operate under confidentiality and data protection agreements.

3. User Responsibilities

3.1 Account Security
You are responsible for maintaining the security of your login credentials. Manifest is not liable for losses resulting from unauthorised access caused by user negligence.

3.2 Prohibited Use
You must not:

• Tamper with or misrepresent data to manipulate reports or analytics.

• Reverse engineer or modify the Platform’s source code.

• Interfere with security, integrity, or availability of the Platform.

• Violate any applicable law, regulation, or third-party rights.

3.3 Data Accuracy
You are responsible for the accuracy and completeness of data entered into the Platform.

3.4 Fair Use
Automated data ingestion and API use must comply with usage limits defined in your plan. Excessive or abusive requests may result in throttling or suspension.

4. Subscriptions and Payments

4.1 Subscription Model
Manifest offers free and paid subscription tiers. Paid users gain access to enhanced analytics, AI features, and integrations.

4.2 Billing and Renewals
Paid subscriptions automatically renew at the end of each billing cycle unless canceled at least 24 hours before renewal.

4.3 Refund Policy
Refunds are issued only at Manifest’s discretion in exceptional cases, such as service interruptions or billing errors.

4.4 Taxes
All fees are exclusive of taxes, which will be added where applicable.

5. Liability and Disclaimers

5.1 No Warranty
Manifest is provided “as-is” without warranties of any kind, whether express or implied. We do not guarantee uninterrupted service, complete accuracy, or error-free operation.

5.2 Limitation of Liability
To the maximum extent permitted by law, Manifest’s total liability for any claim is limited to the lesser of:

• The amount you paid in the six (6) months preceding the claim, or

• AUD $100.

5.3 Indemnification
You agree to indemnify and hold harmless Manifest Pty Ltd, its directors, and employees from all claims, losses, or damages arising from your misuse of the Platform or violation of these Terms.

5.4 Consumer Guarantees
Nothing in these Terms excludes rights you may have under the Australian Consumer Law.

6. Intellectual Property

6.1 Platform Ownership
All rights, title, and interest in the Platform, software, and underlying technology remain the exclusive property of Shutterspeed Pty Ltd.

6.2 User-Generated Content
You retain ownership of data and content uploaded to Manifest. By submitting data, you grant us a limited licence to use, host, and process that data for the purpose of providing the service.

6.3 Trademarks
All Manifest trademarks, logos, and brand assets may not be used without prior written permission.

7. Beta Features and AI Outputs

7.1 Experimental Features
Some features, including AI-powered analytics and time attribution, are experimental. Outputs may be imperfect or incomplete.

7.2 Use of AI Data
By using these features, you consent to data processing that trains and improves classification accuracy. No personal data is used for public AI model training.

8. Governing Law and Dispute Resolution

8.1 Governing Law
These Terms are governed by the laws of New South Wales, Australia.

8.2 Dispute Resolution
Parties must first attempt to resolve disputes through good-faith negotiation. If unresolved within 30 days, disputes may be referred to arbitration under the laws of New South Wales.

8.3 International Compliance
Users in applicable jurisdictions are entitled to protections under the GDPR and similar data protection frameworks.

9. Updates to Terms

9.1 Revisions
We may update these Terms periodically to reflect product, legal, or policy changes.

9.2 Notification
Significant updates will be communicated via email or in-app notification. Continued use of Manifest after changes constitutes acceptance.

10. Contact Information

Shutterspeed Pty Ltd
Email: info@gomanifest.ai
Address: 13/333 George Street, Sydney 2000, Australia